RETURNS & EXCHANGES
Our hair and mink eyelashes are FINAL SALE due to federal laws regarding health and sanitation. NO returns or exchanges. If you notice your product to be defective, please contact us at email@example.com IMMEDIATELY within 3 business days. If your item is defective we will allow an exchange. We will NOT allow an exchange if the item has ANY signs of being worn. For hair, hair cannot be brushed, combed, cut, taken out of the bundle and tried on, or processed in anyway. If our company decides to take your product back, we will notify you and you are responsible for the shipping and shipping MUST have a tracking number that needs to be emailed to us for your return to be processed. We REQUIRE a tracking number for returns to protect both the buyer and our business. If you return an item without a tracking number and it goes missing, we ARE NOT responsible. Please allow 3-5 days processing for exchanges. WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE.
After an order is placed please allow 3-5 business days to process and verify credit card authorization before we ship out your order. During this time, you will receive a tracking number via email. Generally, shipping takes about 7-10 days. For all sale orders please allow up to 10-15 business days max. Generally, orders will be shipped and received sooner than the time frames above. When your order is shipped we will email you with a tracking number. We only shipped to the address provided via PayPal. After orders are placed we are unable to change shipping addresses. ALL ORDERS MUST BE SIGNED FOR. In the event that your package is left at the post office after several delivery attempts and comes back to us, we will notify you via email. We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to the holiday. We strongly suggest not booking a hair appointment until you have received your hair. DUE COVID - 19 please allow 17- 20 Days on all orders
BLACK FRIDAY ORDERS 5-7 DAYS FOR PROCESSING 10-15 DAYS FOR SHIPPING PLEASE DO NOT EMAIL OR CALL THE STORE IF WE ARE WITHIN GUIDE LINES
Valley Girl hair is the sole owner of information collected on this site. We will not sell, rent, or disclose any of your information to any party.